Business Development Manager

Job Description

Poornam Technologies Pvt Ltd is seeking a high-impact business leader to drive and scale growth across IT Infrastructure, Security, Managed Services, and Digital Transformation business lines.

This role requires a professional with a strong background in the IT Hardware domain, along with hands-on experience in Facility Management Services (FMS) to effectively drive both solution-led business and service-driven engagements.

The role is designed for an individual who can take complete ownership of business expansion, strategic client acquisition, and market positioning, while operating with leadership authority and execution excellence.

The incumbent will be responsible for building and converting high-value opportunities across enterprise and government sectors, while ensuring seamless solution delivery, governance, and long-term client satisfaction.

Key Responsibilities

1. Business Growth & Market Expansion

•         Drive consistent and scalable revenue growth across IT Infrastructure, Security, Managed Services, and Digital Transformation

•         Build and manage a high-value, solution-driven pipeline aligned with market trends and evolving technologies

•         Identify and develop new business opportunities and revenue streams

2. Strategic Client Acquisition

•         Acquire and grow enterprise and government clients through CXO-level engagements

•         Build strong relationships with key decision-makers using a consultative approach

•         Position the organization as a long-term strategic technology partner

3. Large Deal Ownership & Closure

•         Own the complete deal lifecycle from opportunity identification to closure

•         Drive closure of high-value deals across IT infrastructure, security, and managed services

•         Structure and negotiate commercially strong and sustainable agreements

4. GeM & Tender Business Leadership

•         Lead GeM portal strategy and government tender participation

•         Manage end-to-end tender lifecycle including identification, bid preparation, and submission

•         Improve bid conversion ratios and strengthen the government business pipeline

5. Solution Positioning & Execution

•         Design and position end-to-end IT solutions across infrastructure, security, cloud, managed services, and digital transformation

•         Align opportunities with delivery feasibility and internal capabilities

•         Ensure seamless execution, governance, and high client satisfaction across multi-service deployments

•         Effectively articulate integrated solutions and create differentiation

6. Opportunity Development Across Offerings

•         Expand business across IT Infrastructure, Security & Surveillance, Managed Services, Cloud, and Digital Transformation

•         Identify cross-selling and multi-service engagement opportunities

•         Drive adoption through strong understanding of solution portfolios and partner ecosystems

7. Governance, Risk & Compliance

•         Ensure governance across all engagements by aligning delivery with audit standards, risk management practices, and compliance requirements

•         Drive adherence to contractual, SLA, regulatory, and organizational policies across enterprise and government projects

Requirements

Company Name: Poornam Technologies Pvt Ltd

Job Title: Business Development Manager

No of Positions: 1

Experience: 7–10 Years

Location: Kotturpuram, Chennai

Core Competencies & Functional Expertise

The candidate should possess strong domain expertise and leadership-level exposure across the following areas:

IT Hardware & End-User Computing

•         Strong knowledge of hardware products including computers, laptops, desktops, printers, and other end-user and peripheral devices, along with their end-to-end processes

•         Hands-on experience in configuration, rollout, and maintenance of desktops, laptops, workstations, and peripherals

•         Understanding of product sizing, asset lifecycle management, and deployment planning

•         Proven ability to manage large-scale hardware deployments across multi-location environments

•         Strong capability in optimizing hardware performance, reliability, and cost efficiency

Infrastructure & Networking

•         Strong understanding of network architecture, server room setup, and structured cabling

•         Hands-on experience in configuring switches, routers, firewalls, and wireless networks

•         Expertise in network performance optimization, security, and infrastructure project execution

Security & Surveillance

•         Strong knowledge of CCTV systems, access control, and integrated security solutions

•         Experience in implementing enterprise-level security and surveillance projects

•         Ability to design and deploy end-to-end security architectures

Managed Services (IMS)

•         Strong understanding of asset management, RIM, and service continuity

•         Experience in monitoring and managing email, patching, applications, and network services

•         Capability in SLA management, reporting, and service delivery optimization

Cloud & Advanced Services

•         Working knowledge of IaaS, PaaS, SaaS, DaaS, and DRaaS

•         Experience in managing virtual infrastructure, storage, and cloud environments

•         Ability to architect scalable, secure, and high-availability cloud solutions

AMC / FMS / Support Services

•         Strong understanding of SLA-driven service models and facility management principles

•         Experience in handling multi-site AMC / FMS engagements with L1 / L2 / L3 support engineers and teams

•         Expertise in process-driven support delivery, on-call support, and lifecycle management of IT assets

Digital Transformation & Document Solutions

•         Knowledge of document workflows, scanning, and digitization processes

•         Experience in enterprise digital transformation initiatives

•         Ability to drive process efficiency, automation, and secure records management

Project Execution (End-to-End)

•         Strong understanding of complete project lifecycle: design → deployment → support

•         Experience in managing cross-functional teams and multi-department coordination

•         Proven capability in driving delivery excellence and project leadership

Audit, Risk Management & Compliance

Audit

•         Define and establish audit frameworks, governance models, and control mechanisms across IT infrastructure, security, and managed services

•         Lead and oversee internal, external, and client-driven audits, ensuring organizational readiness

•         Drive audit planning, execution reviews, and closure of audit observations with corrective and preventive actions

•         Ensure standardization of processes, documentation, and reporting aligned with audit requirements

•         Enable continuous improvement through audit insights

Risk Management

•         Establish and drive enterprise-level risk management frameworks across business operations and service delivery

•         Identify, assess, and mitigate strategic, operational, financial, and delivery risks

•         Define and implement mitigation strategies, contingency plans, and escalation mechanisms

•         Monitor risk exposure and ensure proactive decision-making

•         Foster a risk-aware culture across teams

Compliance

•         Define and enforce compliance frameworks, policies, and governance standards

•         Ensure adherence to regulatory, contractual, SLA, and statutory obligations

•         Oversee GeM, tender, and client-specific compliance processes

•         Drive process governance, documentation control, and policy implementation

•         Ensure continuous compliance monitoring and reporting

Core Requirements

•         7–10 years of experience in IT Infrastructure / Security / Managed Services business development

•         Proven track record of closing high-value enterprise and government deals

•         Strong network within enterprise and government sectors (mandatory)

•         Hands-on experience with GeM portal and tender-based business

•         Strong background in IT Hardware domain with practical exposure to infrastructure deployments

•         Experience in Facility Management Services (FMS), including handling multi-site support engagements

•         Strong commercial acumen, negotiation capability, and strategic thinking

•         Ability to lead solution-driven, consultative engagements

Leadership Expectations

•         Operate with complete ownership and accountability

•         Demonstrate entrepreneurial mindset and execution excellence

•         Independently drive and scale business in competitive environments

•         Lead market positioning and strategic client engagement

•         Ensure governance across audit, risk, and compliance functions

•         Confidently engage and influence CXO-level stakeholders

Key Success Metrics

•         Revenue growth across all service lines

•         High-value client acquisition and deal closures

•         Pipeline strength and conversion efficiency

•         GeM and tender business performance

•         Service portfolio expansion and adoption

•         Client satisfaction and retention

Positioning Statement

This is not a conventional sales role. It demands a professional who can lead from the front, drive strategic growth, and ensure execution excellence along with governance across multiple service domains.

The ideal candidate will bring a strong blend of technical expertise, business acumen, and leadership capability across IT Infrastructure, Security, Managed Services, Cloud, Digital Transformation, and governance frameworks to deliver measurable business impact.

 

Please, send your CV to sharath@poornamtech.com

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